Rates & Policies

Rates

Starting prices include up to 10 round-trip miles and about 30 minutes of time. Your exact price is texted to you and confirmed before the job starts.

Booking and quotes

Every job gets a price before anything moves, and the job is confirmed only when you reply "yes" to that quote.

1. Send a request through the website form, or text 919-780-4625 with the pickup address, drop-off address, what it is, and when it needs to arrive.
2. We reply with a quote by text, usually within 30 minutes between 6am and midnight.
3. Reply "yes" to confirm. Quotes are good for 24 hours, or until the requested time if sooner.
4. If the job changes after you confirm (another stop, a farther address, a longer wait), we'll send an updated price before going ahead.

Same-day and rush requests are accepted when we're available. We'll tell you up front if we can't make your time.

Payment

Payment is due when the delivery or errand is complete, except for shopping errands over $100 and new business accounts, which pay upfront.

• Accepted: debit and credit cards, Cash App, Zelle, Venmo and PayPal. Cash is accepted for tips only.
• Payment details are sent by text with your quote. We never ask for card numbers by text or email.
• Business routes are invoiced monthly, due within 15 days. A new business pays for its first job upfront.
• Late payments: jobs unpaid after 7 days may be sent a reminder, and future requests require payment upfront.
• Tips are always appreciated and never expected.

Cancellations and rescheduling

Cancel for free until the driver is on the way; after that, a small fee covers the trip.

Rescheduling is free if you text us at least 2 hours before the job. Business routes need 24 hours' notice to skip a scheduled run. If we have to cancel on you, there's no charge, and any prepayment is refunded in full.

Refunds

If we get it wrong, we make it right: a free redo, a partial refund, or a full refund of the service fee, depending on what happened.

To ask for a refund, text 919-780-4625 or email hello@shedrivernc.com within 48 hours of the job with what happened and a photo if relevant. Approved refunds go back the way you paid within 5 business days. Fees from payment apps may not be refundable.

Errands and shopping

You pay for the items themselves at cost, with the receipt, separate from our service fee.

• Purchases up to $100: we pay at the store and you pay us back with the service fee when we deliver.
• Purchases over $100: pay upfront, or pay the store directly (curbside order, online order or store gift card).
• Receipts: a photo of the receipt is texted before we leave the store. No markup on items.
• Substitutions: if something is out of stock, we text you to choose a replacement. No reply in 10 minutes means we skip that item.
• Pharmacy pickup: you arrange pickup authorization with your pharmacy first. Prescriptions are handed only to you or the person you name.
• Returns and exchanges: we can take items back to a store as a new errand; the store's return rules apply.

Items we can't carry

We don't transport anything illegal, dangerous, or that we can't safely fit and lift, and we may refuse any item at pickup.

• Alcohol, tobacco or vaping products
• Weapons, ammunition, fireworks, or anything flammable or hazardous
• Illegal items or controlled substances (prescriptions picked up from a licensed pharmacy are fine)
• Cash over $100, jewelry, or other high-value items, unless agreed in writing first
• Medical specimens or anything with blood or body fluids
• Live animals or people (we deliver items, not passengers)
• Anything over 50 pounds or larger than fits in an SUV, unless discussed first

If we find a restricted item at pickup, the job is cancelled and the $15 trip fee may apply.

Delivery, waiting and missed deliveries

We text you when we're on the way and send a photo when it's delivered.

• Waiting: the first 10 minutes at pickup or drop-off are free. After that, waiting is $10 per 15 minutes.
• Nobody home: we text and call. After 10 minutes, we leave the item in a safe spot if you approve it, or bring it back.
• Return trips are charged as a new delivery from the drop-off back to the pickup.
• Signature required: tell us when you book. We won't leave those items unattended.
• Schools, offices and gated places: we follow their check-in rules. Extra time there counts as waiting after 10 minutes.

Damage, loss and claims

If something is lost or damaged while in our care, report it within 48 hours and we'll work it out with you directly. Our responsibility is limited to $100 per job unless a higher value is agreed in writing before pickup.

• Items must be packed and sealed by you, unless we bought them for you.
• We're not responsible for damage from poor packing, items that were already damaged, or contents we couldn't see in a sealed package.
• To make a claim, text 919-780-4625 or email hello@shedrivernc.com with photos, a description and proof of value (a receipt).
• We reply within 2 business days.

Privacy and texting

We use your name, phone, email and addresses only to quote, complete and follow up on your job, and we never sell or share them.

• Texts: by checking the consent box or texting us, you agree to texts about your request (quotes, updates, photos, receipts). Message and data rates may apply. Reply STOP to opt out.
• What you hand us stays private: documents, packages and prescriptions are never opened, photographed inside, or discussed with anyone else.
• Delivery photos show only the item at the door, and are kept no longer than 30 days.
• Request records (form entries and receipts) are kept for bookkeeping and can be deleted on request, except where taxes require us to keep them.
• Requests sent through our website form are stored in Google Forms and Google Sheets.

Last updated October 7, 2026.